Player Feedback & User Reviews of 21 Casino
Although most of the customers are happy with 21 Casino, there is some negative feedback. Most of it is on the delay of withdrawal of the winnings. Others are also not happy because they are from restricted jurisdictions and the stringent terms and conditions. However, the customers were pleased that customer care was available to answer their queries. Below is a selection of customer reviews.
John Smith
UK, 2019-03-14
I was happy to receive a welcome bonus upon registration; the casino bonus code is impressive. I found out several bonuses and promotions for people who have been playing there longer. My experience with these promotions was fun and encouraged me to keep visiting the website to play. The March Madness Giveaway was an interesting promotion in which casino 21 would select lucky players to award prices. Although I didn’t win anything, there were several items for grabs such as a camera, drone, an opportunity to go stunt flying (I really wanted this!) and a chance to drive a Lamborghini. They also had a Facebook promotion where the casino gave an Ipad Mini to a lucky participant when its Facebook page got 1000 likes…again I wasn’t the winner. Other promotions were the hangover bonus, stairway bonus and Loyalty Royalty that awarded points on every wager that was placed.
Andrew Bauer
London, 2020-03-11
I specifically visited the website to find out the casino games played online. I was impressed with their selection of virtual games. I noticed the casino’s biggest selections. I particularly loved the starburst, Medusa II Slot, Miss Midas Slots and Aliens Dragon Island. Although I didn’t get the chance to sample the live table games, I noticed that they have many exciting games to choose from. They include Casino Hold’em, Caribbean Stud Poker, and Red Dog. Others were Sharp Shooter as well as several Blackjack and Roulette varieties. They also have video Poker and many instant win games.
I can access the games on my PC and my android. The collection covers classic and video slots, live dealer games etc. The most interesting for me were the Ezugi lulti –player video collections, Leander and quickspin. The website caught my attention for sure. And I had a lot to pick from when playing video poker. There was baccarat and craps, one of my favourites and a lot of action from professional dealers. They kept me on my feet. What’s not to like?
Peter Matthews
USA, 2019-09-11
This is the worst casino that I have ever played at! I am very disappointed with their services. After playing for several months I finally won a large amount of cash. However, they only told me that I would get payout of $2000. They explained that they had problems because I was playing from the US. What’s the problem? I won, didn’t I? I would advise all players from the US to read the fine print before signing up. I have previously played with many casinos but I’ve never had this issue. It’s been weeks now and they are still processing the money. It shouldn’t take this long to process winnings.
However, I have to give credit where it’s due. When I contacted customer care to complain about the issue, I got the impression that Casino 21 cares about customers. When I needed assistance I simply clicked on the website’s live chat function which connected me with a customer representative within seconds. It’s true that they are available all day and night because I had a chat with the representative relatively late and it’s impressive that the support is available in two languages (English and Dutch).
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Strengths of 21 Casino
In addition to the welcome bonus given to new customers and an easy to navigate website, the casino has strong points that attract new players and keep the existing customers interested.
Every time customers play a game at the casino, they accumulate loyalty points that they could cash in later on. There are 5 VIP levels in the loyalty program including gold, silver, bronze, diamond and platinum. Customers are allowed to progress through the levels as they garner more points and they have to get a certain number of points per month to stay at the level that they have reached. Additionally, the casino allows customers to place their deposits using different payment methods like Visa, Mastercard and Maestro. This makes it convenient for all players to deposit their money. The customer care is perfect. They are available to chat all day and night and provide the support in two languages (English and Dutch).
21 Casino has a huge selection of games available to a player. It covers classic and video slots, live dealer games etc. You can also play the Ezugi lulti –player video collections, Leander and Quickspin. There is also a huge collection to choose from if you are interested in video poker. You do not have to be tethered to your desk to play. Simply download an app and get started. The design makes it easy to play on tablets and mobile phones.
Further, there are promotions that run throughout the year. In some of them, lucky players receive attractive prizes including cameras, an opportunity to go stunt flying or a chance to drive a Lamborghini. They also run promotions of their Facebook. Other attractive promotions include stairway bonus and Loyalty Royalty that awarded points on every wager that was placed.
You can confidently play in this casino as it is licensed by relevant bodies. All customer information is protected using market leading technology and if there are complaints customer care staff is friendly and willing to assist.
A Summary of 21 Casino Strengths
It has various games including thunderkick games, Microgaming, live dealer games and stunning slots
Players can access the casino on their desktops as well as mobile devices
They have live chat support to help with customer queries
Independent audits have proven Fairplay
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Weaknesses of 21 Casino
The casino also has drawbacks that discourage new customers from signing up. Most of the complaints were about the difficulty in a withdrawal of winnings. Some could access their winning because they were playing in restricted territories. The terms and conditions were also discouraging for those who were hoping to win.
A Summary of 21 Casino Weaknesses
The casino does not accept players who live in countries like France, Israel, Belgium, Italy, Turkey, Spain and all US territories.
Discouraging terms and conditions
Reputability of 21 Casino
The Casino provides a fair online and mobile gaming experience. Several independent testing agencies have checked all number generators at 21 Casino to ensure that they are fair and random. The payout percentages are also regularly audited by third party auditors. The inspectors from credible agencies Such as iTech Labs thoroughly audit the games. The transactions are secured by the use of industry standard technology such as firewalls. The sensitive areas of the casinos online are encrypted with high-tech equipment from GlobalSign, a top security company. This ensures that confidential information like passwords is obscured, meaning that criminals can’t access the accounts of the players.
Casino 21 is licensed by two credible organisations. The first is the United Kingdom Gambling Commission (UKGC). These are highly regarded regulators online gambling. They do not directly deal with customers but ask the casinos to choose a UKGC accredited dispute resolution service. Therefore, this license value depends on how well that service is utilised. The casino is also licensed by Alderney Gambling Control Commission (AGCC). This is a stronger licensing body that operates in online gambling markets.
Problems with Withdrawals at 21 Casino – Possible Causes
Online withdrawals are slower compared with getting money from casinos in the real world. This is why quick payouts are important. Although 21 Casino works hard to ensure that customers get their cash quickly, there have been some complaints about delays in withdrawing their money. One of the causes of this delay is the casino’s terms and conditions. According to those terms and conditions, holders of foreign accounts can only withdraw by DBT (Direct Bank Transfer) and each of the withdrawals should be equal to the value of £20 in the currency of the country and not more than £10,000 in the country’s currency.
Further, 21 Casino can only make a transfer to an account of the claimant’s name and in an account that is located in countries that are allowed to play games in the casino. If the account is in a restricted jurisdiction you will have problems withdrawing the money. Customers withdrawing amounts in excess of £1,000 will be required to prove their identity. If the customer is making the withdrawal by Visa Debit, Debit Card Visa, Visa Electron, Maestro and Solo, they must withdraw an amount of at least £20 and not more than £10,000 in 24 hours. If they want to withdraw more than that they will need to prove their identity. Failure to adhere to these results into delayed withdrawals.
A faster way to for customers to withdraw their money in the UK would be Skrill (an e-Wallet service). Since a lot of bookkeepers have been able to move huge amounts of money in their accounts using Skrill, it has been proven to be a quick method of withdrawal. Many people who have used it say that since the transactions are encrypted just like in banks, it is safer. Customers could also use NETeller and PayPal to quickly withdraw their money. Notably, payments from NETeller are instantly processed and winnings put into the Neteller Wallets immediately. Customers could also use Bank Wire especially if they are dealing with large amounts of money. If the customer uses this method, they might take 2 to 10 days. Using money transfer services like Western Union and Moneygram takes a maximum of three days before you get straight cash. However, you can’t use this method for very large amounts of money. You can withdraw small winnings using a Visa Debit or Credit cards just like you would pay in.
The casino reserves the right to decrease amount limits of players at any time. They can also pay withdrawal requests that are greater than £10,000 in £10,000 monthly instalments. This explains why some customers are unable to withdraw all their money at once. Even when the withdrawal happens, they will not be permitted to withdraw less money than the stipulated minimum except if you are closing the account and if you do, you will be able to get all your money back.
Should the Casino close your account, winnings that are less than £20,000.00 will be paid in 60 days. Some people might find it difficult to withdraw money at this time. If there organisation suspect’s misuse of the withdrawal functionality, there might also be delays. They might charge the player handling fee that covers financial transaction costs that the casino incurred because of that individual’s financial functionality misuse. Customers might also experience problems withdrawing their winnings if criminal activity is suspected or the casino abruptly changes terms and conditions. If this happens, they will send you an email to inform you when the new rules will come into effect. If you disagree with the changes, the casino will permit closing of the account.
Delays in withdrawals might also mean that the casino has financial troubles or are battling against the legislation. Players find it an inconvenience and disappointing when a casino doesn’t give them the money that they have won. If this happens, you could always contact the casino using all channels that are available to customers. If they still are not helping you process the money faster, you could file a report to the bodies that have licensed the casino.
Withdrawal without problems
Debit card up to 72 hours
Evaluation of 21 Casino
21 Casino has a variety of interesting games that are attractive to audiences. They also provide an option for players who are always on the go because they can play on their mobile devices like mobile phones and Ipads. They have good customer service available on live chat and email. Customers can contact them between 0900hrs and midnight. Customers who need immediate assistance can get that on live chat while others can send emails which the organisation typically answers in 24 hours.
However, several countries are not allowed to play in the online casino. Restricted countries include Afghanistan, American Samoa, Austria, Angola, Algeria, Bolivia, Belgium, Bulgaria, Cuba, Denmark, Ethiopia, Ecuador, France, Guam, Ghana, Guyana, Iran, Indonesia, Israel, Iraq, Kenya, Italy, Latvia, Nigeria, Lao People’s Democratic Republic, Myanmar, Northern Marian Island, North Korea, Panama, Pakistan, Papua New Guinea, Romania, Poland, Russia, Singapore, Sao Tome and Principle, Slovenia, Sri Lanka, Spain, Syria, Sudan, Thailand, Tanzania, Turkey, United States, Uganda, Virgin Islands, Yemen and Zimbabwe.
The organisation is quickly losing its stellar reputation due to the long period of time that they take to pay customers a jackpot amount. Their terms and conditions seem to disfavour customers. The dormancy clause warns that the casino will seize customer balances after two years. They say nothing about informing customers of their intention before doing so. The casino should communicate clearly about their payment period since this may lead to new customers refusing to register with the online casino.
Bonus
£100
+ 21 Free Spins
BONUS INFO
1st Deposit Bonus
Percentage
121%
Turnover
x35
No Code Needed
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18+. New players only. 21 No-Deposit Spins on Book of Dead. Min deposit £10. Bonus funds are 121% up to £100. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Terms Apply. BeGambleAware.org
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